COVID-19 Stage 4 Restrictions in Metropolitan Melbourne

The Victorian State Government has imposed stage 4 Covid 19 restrictions that affect businesses and workplaces in Metropolitan Melbourne. As part of Lube Mobile supporting essential services, we are only able to service specific customers and customer needs during this period.


If you can answer yes to one of the three questions below you can continue with your booking


  1. Are you an essential service employee or do you have a Workers Permit? (Essential service employees list can be found on the vic.gov.au website.)
  2. Is the service you require a breakdown or emergency repair?
  3. Is this something that is a matter of safety and you believe it cannot wait until restrictions ease?


If you feel there are extenuating circumstances with your booking or need further assistance please call 13 30 32 for help as to whether we can be of service to you.

Lube Mobile Hygiene Practices When Servicing Customers Vehicles

There is evidence that the Coronavirus (COVID-19) spreads from person to person, some reports suggest the virus can last for several days on surfaces including plastics found in vehicles.


Good hygiene can prevent infection from coronavirus as well as the common cold and flu.


With this in mind we wish to share with you what practices Lube Mobile have put in place to ensure the safety of our Customers and of our staff.


Prior to working inside a vehicle, the Lube Mobile technician will use the following procedure;


  1. The technician will check with you whether you have been overseas and ordered to comply with a self-isolation order.

  2. Disinfect car. 

  3. Disinfect hands. 

  4. Where possible avoid switching on HAVAC system (air conditioning / heater control). 


Disinfect Car

  1. Disinfect outside door handle prior to entering the vehicle. 

  2. Spray or wipe all relevant areas inside the vehicle. 

  3. Allow disinfectant to sit for up to 10mins to dry by airing out the vehicle. 

  4. Conduct works inside the vehicle.

  5. When the work is finished we will give the vehicle a final spray or wipe prior to returning the vehicle to you (including outside door handle). 


Parts of the Vehicle to be Disinfected

  1. Door handle (outside first then inside). 

  2. Steering wheel. 

  3. Radio and other control buttons and indicators. 

  4. Seat belt. 

  5. Any other areas we may need to touch when working inside the vehicle (i.e. glove box handles, drink holders, dashboard, hand brake and gears etc.) 


Disinfect Hands

  1. We will use hand sanitiser or washing of hands prior to entering the vehicle. 

  2. After completing the work we will Sanitise our hands thoroughly and close the door to the vehicle. 


Payment and Invoicing

  1. No Cash payments. Our strong preference is payment by card via the tap and go facility. 

  2. Printing of invoices and quotes will cease and we will instead email them to you. 


Should you have any queries regarding our Coronavirus (Covid-19) procedures, or any other matter please do not hesitate in contacting us on 13 30 32.


About Lube Mobile

Evolution of Lube Mobile

Right from the beginning, in 1982, Lube Mobile strived to be different to an ordinary mechanic. Throughout the company's growth and evolution, to our current position as market leader, we have constantly sought to solve the traditional problems of car service and repair for our customers.

Lube Mobile today remains a 100% Australian-owned company with over 250 employees, a host of workshops nationwide and a genuine belief that taking care of your car can be easy, fast, hassle-free and very cost effective. We have served thousands of satisfied customers, and built a solid base of people who enjoy the convenience of mobile mechanical workshops for their everyday servicing and repairs, as well as for breakdowns.

We pride ourselves on innovation and have set numerous mechanic industry firsts. Our online quoting system and booking process that show mechanic availabilty in "real-time" is a case in point.  

 

What is the Lube Mobile difference?

At Lube Mobile, we believe that our service represents all of our customer's highest hopes and most stringent expectations for car service; that our company is the ultimate in convenience, friendly service, expertise and pricing that is both competitive and gives control to the customer. We do this through:

  • Our on-site service, which saves you time, taxi fares and towing fees.
  • Our standard 12 month/20,000km, nationwide warranty on all parts and labour.
  • Offering itemised quotes before any work commences, putting you in control of what your repairs cost.
  • Using only high-quality parts.
  • Furnishing our vans with the full range of tools and equipment needed to perform almost any repair on site.
  • Allowing you to see what work is being done on your car - no being ushered out of the workshop.
  • Working 6 days a week and employing a large number of skilled mechanics to do your car service and repairs usually within 24 hours of your booking.
  • Offering full mechanical services - we organise everything for you.
  • Keeping our prices competitive. We do not charge for travel time, only for ordinary labour time.

What DOESN'T Lube Mobile do?

People sometimes misunderstand Lube Mobile's business setup. We are:

  • Not ONLY a breakdown service; Lube Mobile is equipped to do all standard car servicing, non-urgent repairs and diagnostics. Your car doesn’t have to be immobile to call Lube Mobile!
  • Not a contracting firm. Each of our skilled mechanics is an employee, dedicated to Lube Mobile's strict quality standards and trained to provide impeccable customer service.
  • Not an automotive club - you do not have to pay yearly fees. You will only pay for the work you need.
  • Not necessarily more expensive than an ordinary workshop. Our service represents value for money; you can factor in aspects like time savings, convenience, eliminating towing fees for breakdowns, and the confidence that our nationwide warranty will cover any problems with repairs.

Reviews

- Real Customers, Real Comments
  • I have had a fantastic experience with Lube Mobile, and would not hesitate to recommend to others - in fact, I already have! (Adelle, Toyota Rav4)
  • I couldn’t be happier with the work on my 2 cars. The job was 1st rate and your customer service was outstanding. Explained everything to me in detail and in a manner that could be fully understood. (Kerry, Mitsubishi Magna)
  • Service was absolutely fantastic. Mechanic was a great bloke who arrived on time and did the job well. I will be getting further work through Lube Mobile as it is such an impressive service. (Kane, Holden Commodore)

Check out more comments from satisfied customers on the Reviews page.

Motor Industry Association Memberships

Lube Mobile is a member of the motor industry association in every state of Australia, and conforms to their respective codes of conduct at all times. Find out more information about our industry association membership for your state here.

Suppliers and Trade Partners

Lube Mobile uses the highest quality, most reliable parts in your car repairs. Click through to see a list of the trusted brand names that Lube Mobile works with, across Australia.