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You are here: Mobile Mechanics / Warranty
We believe in the expertise, professionalism and attention to detail that our technicians exhibit. That's why we back all work done with a 12 month/20,000km nationwide warranty. If there ever is a problem with a repair or service:
Our warranty covers:
As a consumer, you have the right to have your new car serviced by whomever you choose, without that choice affecting the seller's statutory warranty obligations. Lube Mobile works precisely to manufacturer's specifications for new car servicing.
You get an independent warranty on parts and labour associated with your Lube Mobile service and repairs. We cover our work for 12 months or 20,000km, nationwide, and your statutory warranty remains unaffected.
Here is what the Australian Competition and Consumer Commission had to say about car servicing and statutory warranties on new vehicles:
"A common concern for new car buyers is their right to have someone, other than the dealer, service the car without putting warranties at risk. Judging by the large number of calls received by the ACCC many buyers are uncertain.
To put the record straight, dealers cannot declare a warranty void if the buyer has the vehicle serviced by someone else. The buyer, however, has an obligation to ensure that the selected service centre employs qualified staff, that servicing matches manufacturer’s specifications and only genuine or appropriate quality parts are used. If the centre implies that it can perform genuine servicing but falls below expectations then the customer has rights and remedies against it regardless of staff qualifications.
Where a problem arises (other than in servicing) and it is covered by the warranty, the vehicle should be taken to the dealer for repair.
Under the Trade Practices Act dealers cannot limit their warranty obligations or claim the warranty is void if the vehicle is serviced by someone other than the dealer or its agent. The statutory warranty applies to new and second hand cars. A consumer expects a second hand car to run effectively without repairs although, depending on price and age, it may not be expected to last as long as, or perform to the same standard as a new car. The warranty does not apply to cars sold for spare parts or one bought at an auction. At auctions the seller’s only obligation is to give clear title with no legal restriction on ownership.
The Act prohibits anti-competitive exclusive dealing which can involve a business attaching conditions to the sale of goods thereby restricting the buyer’s freedom to choose who they deal with; in the case of a vehicle, who will service it. One particular type of exclusive dealing is third line forcing when the supply of a good is conditional on the purchaser acquiring other goods from a third party. In the motor trade an example would be the car dealer directing a customer to a particular finance company to raise the purchase price.
Third line forcing is unlawful.
A dealer may offer consumers “express” warranties as a way to attract sales by showing that they stand by their vehicles. Express warranties do not override statutory warranties in any way. They may be given on the basis of “money back, no questions asked” or there may be conditions attached such as regular servicing or time limits on claims. A consumer may void an express warranty if, for example, the car is fitted with non-genuine parts. This is something to check before purchase.
If a manufacturer, retailer or service provider chooses to give a voluntary express warranty then the law requires that they honor it.
The car industry is not the only part of commerce where there is some confusion about warranties and refunds. There is widespread misunderstanding by both buyers and sellers of the real nature of warranties and the difference between statutory and extended warranties.
The statutory warranties entitles the purchaser to seek a refund, compensation, repair or replacement if the goods are faulty, fail to do the job intended or do not match the sample shown or have hidden defects.
Some retailers encourage consumers to buy an extended warranty offering additional benefits for extra cost. Consumers should check that the protection offered is more than that available under the statutory warranty.
Remember you are not entitled to a refund if you change your mind or discover the product is cheaper elsewhere".
By Professor Allan Fels, (former) Chairman of the Australian Competition and Consumer Commission.
"Firstly, the fact that your mechanic came out to my home was just fantastic! I have 3 small kids so dropping a car off somewhere to have work done isn't the easiest of things. Secondly the mechanic that serviced and repaired my car was just lovely! He kept me informed of what he needed to do and kept the cost under my maximum budgeted amount. And thirdly I would happily use Lube Mobile again and would be happy to refer anyone to use your mechanics for their car repairs!"
Amanda, Mitsubishi LancerRead More
"The service was amazing! I was stressed to breaking point but your staff made the situation so much easier and worry free. Thank you so much for your service!"
Merryn Toyota CorollaRead More
"I wish I had thought of this sooner. Up until now I have always taken my car to Toyota for services and whilst I have no complaints about them it is a hassle to drop the car off get the courtesy bus to work and then have to arrange to pick it up again. Using Lube Mobile was so convenient and the price was competitive."
Sabine, Toyota RAV4Read More
"Prompt fantastic service, the mechanic knew what he was talking about. Very impressed. "
Ken, BMW 318iRead More
"The whole experience was wonderful I have had a few problems trying to find someone that will service the car well for a good price and explain things in English not mechanic jargon. My mechanic did an exceptional job and explained everything before he started I will be using Lube Mobile again!"
Phyllis, Ford FiestaRead More
"This was the most convenient car service I have ever had! Even when I called to change the place of the booking on relatively short notice everyone was polite and friendly and things went smoothly. The mechanic arrived on time and completed the work quickly and efficiently explaining what had to be done. I would (and am) definitely recommending Lube Mobile to everyone I know that needs their car serviced!"
Ami, Suzuki SwiftRead More
"Work was completed just as I got home. I made arrangements to leave Keys out and all work was outlined and quote was given over phone prior and agreed before commencing. Great service."
John, Mitsubishi MagnaRead More
"A great job as usual. I find Lube Mobile the best and most convenient car repair/service experience I have ever had."
Chris, Toyota CorollaRead More
"I was really surprised at the expertise of the serviceman and how efficient he was. Thank you I would DEFINITELY use your company again."
Maureen, Peugeot 306Read More
"It was great doing the housework whilst the vehicle was being serviced on my driveway. Saved me about 3 hours."
Phil, Suzuki SwiftRead More
"The mechanic was so helpful & explained everything to me. I learnt more about my car. He fixed my problem & made himself available to carry out further work. Very nice young man. Cheered me up and was not patronising as I have had my share of mechanics that are. Thanks very much!"
Joan, Mitsubishi MagnaRead More
"Online booking service was beyond fantastic. Booked at 11.50pm night before, arrived @ 9am next day. Brilliant!!!!"
Sylvester, Holden CapriceRead More