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Lube Mobile is committed to protecting your privacy and personal information every time you deal with us. We place a high priority on the security of information we hold.
We believe that you have the right to be informed about how we handle your private information so, if on reading this policy, you have any doubts or would like more information, please contact us via the details provided below.
Why do we collect your personal information?
We aim to collect personal information only if it is relevant and necessary to providing the service you have requested from us.
How do we collect your personal information?
We will only collect personal information from you with your prior knowledge and consent. You can access our website and browse the site without disclosing your personal information.
Personal information is generally collected in the following situations:
How do we use your personal information?
We will only use personal information provided by you for the purposes stated below and will not disclose your personal information to a third party, except when it is required to facilitate a service you have requested. We ensure that your personal information will not be disclosed unless law requires it or to investigate suspected unlawful activity.
We will only use your information for the following purposes:
How do we protect your personal information?
We have implemented security and policy rules and measures to protect the personal information under our control against unauthorised access, improper use, alteration, unlawful or accidental distribution and accidental loss.
At Lube Mobile, we retain the information you provide to us to enable us to verify transactions and customer details and to retain adequate details for legal and accounting purposes. We have the following security measures in place to protect your information:
Our website may contain links to other websites and those third party web sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our website. We encourage users to be aware when they leave the site and to read the privacy statements of any third party sites.
Access to and correction of personal information
We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself when requested.
If you believe the information we hold on your account is inaccurate or incomplete please contact us and we will take necessary steps to correct the information.
So long as your request for your personal information is in accordance with the National Privacy Principles, then we will give you access to that information through our Privacy Officer via the details at the end of this policy.
Details of your personal information will be passed on to you only once we are satisfied that the information relates to you. If we refuse to provide you with access then we will provide reasons for such refusal.
Complaints & removal from database
If you would like your email address removed from our marketing database, simply unsubscribe using the unsubscribe link at the bottom of the email we sent you or contact us via the details below.
Website cookies & remarketing code
Lube Mobile collect information regarding the usage of our website using cookies. You cannot be personally identified from this information.
Cookies will track and record the following within Google Analytics:
This information will only be used for the purpose of site analysis and improving our web site.
From time to time, we may use ‘Remarketing’ to advertise our services online. Third party advertising vendors such as ‘Google’ offer this service to provide you with relevant and timely advertisements based on websites you have previously visited. If you wish to opt out of customised Google Display Network ads, then please use ‘Google Analytics Opt Out Browser Add On’.
Changes to this statement
"Firstly, the fact that your mechanic came out to my home was just fantastic! I have 3 small kids so dropping a car off somewhere to have work done isn't the easiest of things. Secondly the mechanic that serviced and repaired my car was just lovely! He kept me informed of what he needed to do and kept the cost under my maximum budgeted amount. And thirdly I would happily use Lube Mobile again and would be happy to refer anyone to use your mechanics for their car repairs!"
Amanda, Mitsubishi LancerRead More
"The service was amazing! I was stressed to breaking point but your staff made the situation so much easier and worry free. Thank you so much for your service!"
Merryn Toyota CorollaRead More
"I wish I had thought of this sooner. Up until now I have always taken my car to Toyota for services and whilst I have no complaints about them it is a hassle to drop the car off get the courtesy bus to work and then have to arrange to pick it up again. Using Lube Mobile was so convenient and the price was competitive."
Sabine, Toyota RAV4Read More
"Prompt fantastic service, the mechanic knew what he was talking about. Very impressed. "
Ken, BMW 318iRead More
"The whole experience was wonderful I have had a few problems trying to find someone that will service the car well for a good price and explain things in English not mechanic jargon. My mechanic did an exceptional job and explained everything before he started I will be using Lube Mobile again!"
Phyllis, Ford FiestaRead More
"This was the most convenient car service I have ever had! Even when I called to change the place of the booking on relatively short notice everyone was polite and friendly and things went smoothly. The mechanic arrived on time and completed the work quickly and efficiently explaining what had to be done. I would (and am) definitely recommending Lube Mobile to everyone I know that needs their car serviced!"
Ami, Suzuki SwiftRead More
"Work was completed just as I got home. I made arrangements to leave Keys out and all work was outlined and quote was given over phone prior and agreed before commencing. Great service."
John, Mitsubishi MagnaRead More
"A great job as usual. I find Lube Mobile the best and most convenient car repair/service experience I have ever had."
Chris, Toyota CorollaRead More
"I was really surprised at the expertise of the serviceman and how efficient he was. Thank you I would DEFINITELY use your company again."
Maureen, Peugeot 306Read More
"It was great doing the housework whilst the vehicle was being serviced on my driveway. Saved me about 3 hours."
Phil, Suzuki SwiftRead More
"The mechanic was so helpful & explained everything to me. I learnt more about my car. He fixed my problem & made himself available to carry out further work. Very nice young man. Cheered me up and was not patronising as I have had my share of mechanics that are. Thanks very much!"
Joan, Mitsubishi MagnaRead More
"Online booking service was beyond fantastic. Booked at 11.50pm night before, arrived @ 9am next day. Brilliant!!!!"
Sylvester, Holden CapriceRead More