13 30 32
CONTACT US TODAY!
You are here: Mobile Mechanics / FAQ
Do you charge for travel time to go and get the parts?
No. We only charge for time actually working on the vehicle.
Will I know how much the car service or car repair will end up or will I get a big surprise?
Before Lube Mobile commences any work, the mechanic will show you an itemised quote of work required and associated costs - you are always in control of the cost and will not get a nasty surprise.
Do I have to pay on the day of the job and how can I pay?
Yes. Payment needs to be made at the completion of the job. We accept EFTPOS, all major Credit Cards incl American Express and Diners, Cash, Cheque, Fleetcard, MotorPass and MotorCharge. In the event you may be short of funds for that unexpected car repair, we also offer Ezipay* which if approved is interest free and allows repayment over 6 months *(one-third deposit is required and condtions apply). Please call us for more details.
What is the warranty on your work?
All our services and repairs are fully guaranteed work - not just a patch up to get you going - Please click through to WARRANTY and get all the facts.
Can Lube Mobile do all Car Repairs?
Do you do repairs as well as services?
Of course, we have fully equipped mobile workshops and only employ fully qualified and highly trained technicians. Click here Car Repairs to find out more. Over 95% of all our work is performed on site at your convenience.
Are your technicians qualified?
Yes we only employ fully qualified technicians that have been in the trade for 4 years or more. Lube Mobile also continues their training with internal and external training courses. We do train some apprentices to help the trade but it's the mechanics in control of working on your car.
Are your workers contractors or employees?
All Lube Mobile Technicians are Employees, not contractors. They operate company vans to meet and provide the high customer standards of Lube Mobile
Do you need to be a member?
No, we are a service and repair company just like any workshop, except we come to you. There are no ongoing membership fees because Lube Mobile isn't a club - you only pay as you need us.
How soon can a technician come to me?
We can usually organise same or next business day bookings. You can email or call 13 30 32 to arrange an arrival time. The earlier you call or email the better.
What are your operating hours ?
Our first appointment has an arrival time of 8.00am through to our last arrival time between 2.00 and 4.00 pm (dependant on workload). Our helpful Australian Contact Centre are available after 7.00am through to 7.00pm (AEST) on 13 30 32.
Do you work Saturdays?
Yes. Lube Mobile technicians come to you for car service or repair 6 days a week - Monday to Saturday. Due to the extra costs of Saturday overtime, there is a $29 surcharge for any job booked in for a Saturday.
Do you work Public Holidays?
Yes and No. We are closed on Christmas and Boxing Day, New Years Day, Good Friday, Saturday and Easter Sunday and Anzac Day. However on other national or local public holidays we are open with a limited crew. Please call 133032 to confirm our hours of operation if your need repair or service on your car. There is a $29 surcharge for any job booked in on a public holiday.
How does your pricing work ?
This depends upon what you need. We always strive to give you a fixed price up front and let you be in control of costs. If you are unsure what is wrong, and need a mechanic to just come out and fix the car, we have a Repair Call Out of $129.80 which includes 15 minutes of labour. After this, we then charge a reasonable hourly rate in 15 Minute increments.
"Firstly, the fact that your mechanic came out to my home was just fantastic! I have 3 small kids so dropping a car off somewhere to have work done isn't the easiest of things. Secondly the mechanic that serviced and repaired my car was just lovely! He kept me informed of what he needed to do and kept the cost under my maximum budgeted amount. And thirdly I would happily use Lube Mobile again and would be happy to refer anyone to use your mechanics for their car repairs!"
Amanda, Mitsubishi LancerRead More
"The service was amazing! I was stressed to breaking point but your staff made the situation so much easier and worry free. Thank you so much for your service!"
Merryn Toyota CorollaRead More
"I wish I had thought of this sooner. Up until now I have always taken my car to Toyota for services and whilst I have no complaints about them it is a hassle to drop the car off get the courtesy bus to work and then have to arrange to pick it up again. Using Lube Mobile was so convenient and the price was competitive."
Sabine, Toyota RAV4Read More
"Prompt fantastic service, the mechanic knew what he was talking about. Very impressed. "
Ken, BMW 318iRead More
"The whole experience was wonderful I have had a few problems trying to find someone that will service the car well for a good price and explain things in English not mechanic jargon. My mechanic did an exceptional job and explained everything before he started I will be using Lube Mobile again!"
Phyllis, Ford FiestaRead More
"This was the most convenient car service I have ever had! Even when I called to change the place of the booking on relatively short notice everyone was polite and friendly and things went smoothly. The mechanic arrived on time and completed the work quickly and efficiently explaining what had to be done. I would (and am) definitely recommending Lube Mobile to everyone I know that needs their car serviced!"
Ami, Suzuki SwiftRead More
"Work was completed just as I got home. I made arrangements to leave Keys out and all work was outlined and quote was given over phone prior and agreed before commencing. Great service."
John, Mitsubishi MagnaRead More
"A great job as usual. I find Lube Mobile the best and most convenient car repair/service experience I have ever had."
Chris, Toyota CorollaRead More
"I was really surprised at the expertise of the serviceman and how efficient he was. Thank you I would DEFINITELY use your company again."
Maureen, Peugeot 306Read More
"It was great doing the housework whilst the vehicle was being serviced on my driveway. Saved me about 3 hours."
Phil, Suzuki SwiftRead More
"The mechanic was so helpful & explained everything to me. I learnt more about my car. He fixed my problem & made himself available to carry out further work. Very nice young man. Cheered me up and was not patronising as I have had my share of mechanics that are. Thanks very much!"
Joan, Mitsubishi MagnaRead More
"Online booking service was beyond fantastic. Booked at 11.50pm night before, arrived @ 9am next day. Brilliant!!!!"
Sylvester, Holden CapriceRead More