There is evidence that the Coronavirus (COVID-19) spreads from person to person, some reports suggest the virus can last for several days on surfaces including plastics found in vehicles.
Good hygiene can prevent infection from coronavirus as well as the common cold and flu.
With this in mind we wish to share with you what practices Lube Mobile have put in place to ensure the safety of our Customers and of our staff.
Prior to working inside a vehicle, the Lube Mobile technician will use the following procedure;
The technician will check with you whether you have been overseas and ordered to comply with a self-isolation order.
Where possible avoid switching on HAVAC system (air conditioning / heater control).
Disinfect outside door handle prior to entering the vehicle.
Spray or wipe all relevant areas inside the vehicle.
Allow disinfectant to sit for up to 10mins to dry by airing out the vehicle.
Conduct works inside the vehicle.
When the work is finished we will give the vehicle a final spray or wipe prior to returning the vehicle to you (including outside door handle).
Door handle (outside first then inside).
Radio and other control buttons and indicators.
Any other areas we may need to touch when working inside the vehicle (i.e. glove box handles, drink holders, dashboard, hand brake and gears etc.)
We will use hand sanitiser or washing of hands prior to entering the vehicle.
After completing the work we will Sanitise our hands thoroughly and close the door to the vehicle.
No Cash payments. Our strong preference is payment by card via the tap and go facility.
Printing of invoices and quotes will cease and we will instead email them to you.
Should you have any queries regarding our Coronavirus (Covid-19) procedures, or any other matter please do not hesitate in contacting us on 13 30 32.
Do you charge for travel time to go and get the parts?
No. We only charge for time actually working on the vehicle.
Will I know how much the car service or car repair will end up or will I get a big surprise?
Before Lube Mobile commences any work, the mechanic will show you an itemised quote of work required and associated costs - you are always in control of the cost and will not get a nasty surprise.
Do I have to pay on the day of the job and how can I pay?
Yes. Payment needs to be made at the completion of the job. We accept EFTPOS, all major Credit Cards incl American Express and Diners, Cash, Cheque, Fleetcard, MotorPass and MotorCharge.
What is the warranty on your work?
All our services and repairs are fully guaranteed work - not just a patch up to get you going - Please click through to WARRANTY and get all the facts.
Can Lube Mobile do all Car Repairs?
Do you do repairs as well as services?
Of course, we have fully equipped mobile workshops and only employ fully qualified and highly trained technicians. Click here Car Repairs to find out more. Over 95% of all our work is performed on site at your convenience.
Are your technicians qualified?
Yes we only employ fully qualified technicians that have been in the trade for 4 years or more. Lube Mobile also continues their training with internal and external training courses. We do train some apprentices to help the trade but it's the mechanics in control of working on your car.
Are your workers contractors or employees?
All Lube Mobile Technicians are Employees, not contractors. They operate company vans to meet and provide the high customer standards of Lube Mobile
Do you need to be a member?
No, we are a service and repair company just like any workshop, except we come to you. There are no ongoing membership fees because Lube Mobile isn't a club - you only pay as you need us.
How soon can a technician come to me?
We can usually organise same or next business day bookings. You can email or call 13 30 32 to arrange an arrival time. The earlier you call or email the better.
What are your operating hours ?
Our first appointment has an arrival time of 8.00am through to our last arrival time between 2.00 and 4.00 pm (dependant on workload). Our helpful Australian Contact Centre are available after 7.00am through to 7.00pm (AEST) on 13 30 32.
Do you work Saturdays?
Yes. Lube Mobile technicians come to you for car service or repair 6 days a week - Monday to Saturday. Due to the extra costs of Saturday overtime, there is a $29 surcharge for any job booked in for a Saturday.
Do you work Public Holidays?
Yes and No. We are closed on Christmas and Boxing Day, New Years Day, Good Friday, Saturday and Easter Sunday and Anzac Day. However on other national or local public holidays we are open with a limited crew. Please call 133032 to confirm our hours of operation if your need repair or service on your car. There is a $29 surcharge for any job booked in on a public holiday.
How does your pricing work ?
This depends upon what you need. We always strive to give you a fixed price up front and let you be in control of costs. If you are unsure what is wrong, and need a mechanic to just come out and fix the car, we have a Repair Call Out of $ 139.80 which includes 15 minutes of labour. After this, we then charge a reasonable hourly rate in 15 Minute increments.