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Do you charge for travel time to go and get the parts?
No. We only charge for time actually working on the vehicle.
Will I know how much the car service or car repair will end up or will I get a big surprise?
Before Lube Mobile commences any work, the mechanic will show you an itemised quote of work required and associated costs - you are always in control of the cost and will not get a nasty surprise.
Do I have to pay on the day of the job and how can I pay?
Yes. Payment needs to be made at the completion of the job. We accept EFTPOS, all major Credit Cards incl American Express and Diners, Cash, Cheque, Fleetcard, MotorPass and MotorCharge.
What is the warranty on your work?
All our services and repairs are fully guaranteed work - not just a patch up to get you going - Please click through to WARRANTY and get all the facts.
Can Lube Mobile do all Car Repairs?
Do you do repairs as well as services?
Of course, we have fully equipped mobile workshops and only employ fully qualified and highly trained technicians. Click here Car Repairs to find out more. Over 95% of all our work is performed on site at your convenience.
Are your technicians qualified?
Yes we only employ fully qualified technicians that have been in the trade for 4 years or more. Lube Mobile also continues their training with internal and external training courses. We do train some apprentices to help the trade but it's the mechanics in control of working on your car.
Are your workers contractors or employees?
All Lube Mobile Technicians are Employees, not contractors. They operate company vans to meet and provide the high customer standards of Lube Mobile
Do you need to be a member?
No, we are a service and repair company just like any workshop, except we come to you. There are no ongoing membership fees because Lube Mobile isn't a club - you only pay as you need us.
How soon can a technician come to me?
We can usually organise same or next business day bookings. You can email or call 13 30 32 to arrange an arrival time. The earlier you call or email the better.
What are your operating hours ?
Our first appointment has an arrival time of 8.00am through to our last arrival time between 2.00 and 4.00 pm (dependant on workload). Our helpful Australian Contact Centre are available after 7.00am through to 7.00pm (AEST) on 13 30 32.
Do you work Saturdays?
Yes. Lube Mobile technicians come to you for car service or repair 6 days a week - Monday to Saturday. Due to the extra costs of Saturday overtime, there is a $29 surcharge for any job booked in for a Saturday.
Do you work Public Holidays?
Yes and No. We are closed on Christmas and Boxing Day, New Years Day, Good Friday, Saturday and Easter Sunday and Anzac Day. However on other national or local public holidays we are open with a limited crew. Please call 133032 to confirm our hours of operation if your need repair or service on your car. There is a $29 surcharge for any job booked in on a public holiday.
How does your pricing work ?
This depends upon what you need. We always strive to give you a fixed price up front and let you be in control of costs. If you are unsure what is wrong, and need a mechanic to just come out and fix the car, we have a Repair Call Out of $ 109.80 which includes 15 minutes of labour. After this, we then charge a reasonable hourly rate in 15 Minute increments.
" Recently I thought RAA was the better option but after the fast efficient service of Lube Mobile recently my thoughts have changed dramatically. I am very impressed with the Lube Mobile service and wouldn't hesitate to use again in the future. Would recommend to anyone. Thank you Lube Mobile! "
Tracey, Holden CommodoreRead More
" There is nothing more that you could be doing to beat what you are already doing. I cannot fault anything from the time of calling up to completion of the work on my car. I will and have recommended Lube Mobile to my friends. Let me put it this way the service from your call centre to your mechanic is an experience that everyone should try. Your relay of information (from call centre to mechanic) back to me was to say one of the best in the business I have seen. I will be using Lube Mobile sooner than later for my Jag. "
Carl, Jaguar S TypeRead More
" I was very happy with the service and will use again for future services. Very convenient with a baby not having to drop car off etc. and the job was done promptly and in good time. The mechanics were neat, tidy and friendly. Pricing was also good. All in all I'm happy :) "
Paula, Mitsubishi PajeroRead More
" I'm extremely satisfied with the service provided. The convenience is wonderful and I'm very impressed with the response speed. One of the issues I have in dealing with tradesmen in general is response and delivery of service time. With Lube Mobile these issues are addressed. I don't have to follow up on anything. It is wonderful. Top marks for continuous improvement initiatives such as this survey as well. Thank you very much "
Linda, Hyundai TerracanRead More
" Very happy with the prompt service of Lube Mobile online quoting service, quote was received first thing Monday morning after submitting request for quotation Sunday evening. Technician was great, explained the costs and problems up front to my wife before proceeding. Car is running much better after service. More than happy to recommend Lube Mobile and service technician who worked on our car to others. Will certainly consider Lube Mobile for future services. "
Graeme, Hyundai ExcelRead More