Yes we do have a customer mechanic review section elsewhere on the site, but this one was so detailed and elaborate it was too big to fit ! So we just had to share this one on our blog. It is a customers honest review of their car repair experience with Lube Mobile in Perth. This demonstrates how easy and quick Lube Mobile is to book, use and work with whilst providing great value for money car repair and car service. Enjoy ….
“Guys 10/10! after 3 weeks of being completely stuffed around by a major (removed) dealer in Perth, a specialised (removed) repairer and another mechanic in Wangara, all I wanted was the van fixed! I couldn’t get a quote it was always to hard no calls back and had to chase them up! I couldn’t figure it out! I had money to swap for a service but you would think I had rotten apples in my wallet.
I tried and tried but still couldn’t get quotes, the final straw was a specialised (removed) dealer coming out wasting time “I need this and I need that I’ll get back to you at some point”.. That was it! I was frustrated! I googled “mechanics perth” and I will say it was with hesitation I called Lube Mobile as I didnt think an (removed) van would be in their scope of works but I made the call at 4pm yesterday and to be honest I didnt think it was something that LM would help me out with .. well flash forward 24 hours and its fixed and back on the road!.
It takes alot to impress me when it comes to customer service these days but guys this service was honestly second to none! From the initial phone call to your call centre, the young lady was very helpful and super friendly and organised a free onsite quote for 8am the next morning. Lee arrived and I had a quote by 8:30. I went ahead and he had parts in and repaired by 4pm , and this wasnt a minor repair either ! Lee from Van 29 deserves commendation on his service, overall a great experience and I would highly recommend LM to anyone that needs a mechanic , LM will be the first number we call when we need to service our fleet of vehicles.. Great work guys , you have proven that not everything is hard and there are still some businesses out there willing to go the extra mile for their customers like we do! great work .. Richard”
We couldn’t resist sharing this public testimonial on a radiator and cooling system repair from one of our happy Gold Coast customers. It can be found here;
Thank You David and glad we could help. Happy Motoring….
When we breakdown and our vehicles needs full scale repairs; my experience of late.
I am the first to confess this article has little if anything to do with video cameras or filmmaking. What it does have though, is reference to something us in this industry all have – some form of personal/business transport or another. And this transport is vital to do what we do; getting to and from gigs primarily.
I also like to give credit where credit is due, and in this case, this is firmly the situation.
Let me explain.
A few months ago, my car started for the first time in its life to use water. Not a lot initially, just a cup full every few weeks but it gradually got worse and worse to the point a 30Km journey would use 3-4 litres. The weird thing was thought, that the car was not overheating, and there was no evident sign of a leak anywhere.
2 years ago, the cooling system had been overhauled, and my memory told me that all hoses had been replaced as well as belts and pulleys, plus the radiator itself, so this had me stumped. My initial suspect was a cracked expansion tank, but no pools of water on the ground seemed to dismiss that idea.
Eventually, 2 weeks ago when at the local shopping centre, after coming out of the supermarket, a fellow shopper stopped me and said my car had a large pool of water underneath it. Initially I thought as it was a stinkingly humid day this was just from the airconditioning, but on the way home, a short 500 metres away, the temperature gauge rose alarmingly.
Time to park the car and get some third party assistance. I weighed up getting it towed using my RAC benefits, but in the end decided to use one of the many mobile mechanics’ services. Being Easter Saturday, this meant waiting until the following Tuesday, and the only ones available were Lubemobile. A callout fee of $114 or so was mooted for an initial 15 minute diagnosis which seemed reasonable against losing my towing ration.
Sure enough, bang on time, the mechanic – Jed – showed up and within minutes had determined a crack in the radiator. Thinking this was under warranty from the previous repairer, Ithanked Jed, paid the bill, and thought that phase at least was over.
However, despite searching high and low, and finding receipts for everything BUT the radiator, I contacted the dealer directly and he ascertained he had not replaced the radiator at that previous service.
Back to square one.
I contacted Lubemobile again online and got a quote that came in at $457. As there wasn’t much choice, I rang Jed direct as I had his mobile number, and asked him to organise the repair for the following day. Unfortunately, the necessary parts were not available locally, and so after Jed had a second look at my car to make sure his original diagnosis was correct, we arranged for the next day.
In that second diagnosis, Jed also discovered the main drive belt was hundreds of kilometres within snapping, and that something called a heater tap was also damaged and leaking. All parts were subsequently ordered, and at 8am sharp, as promised, Jed was on the doorstep next day ready to go.
And this is where the reason for this piece really starts. Never in my life, and I have been around cars and motor sport for longer than I care to remember, have I seen someone doing repairs with such diligence. Everything was checked and double checked and then checked again to make sure. Removed parts were carefully laid out in order, bolts and screws etc placed into a special container so they were not lost, and even things not related to the original repair checked in case there were other faults.
For example, Jed noticed a plug lead had been damaged, and so during the course of the repair, this was also rectified. Some missing plastic plugs holding the radiator cover in place were sourced from a tin full of bits ‘n’ pieces in Jed’s van and even a stray cable that had done a runner from its holding clip was carefully returned to its rightful place.
When the radiator had been replaced, and the hoses put back on – after checking all the hose clips were still fully operational, the cooling system was pressure checked and all joints and connected and again double checked for any possible leakage.
Only then were all the ancillary panels and things put back in place.
But the job didn’t stop there. The engine bay and all covers etc were then wiped down and cleaned and sprayed with some sort of fluid to bring them back to shining life. The car was left running for 15 minutes to bring it up to temperature so the thermostat would open letting the coolant levels be checked again.
During this time, all of the tools Jed has used were wiped down and checked for any damage and then carefully put back into their own special location in the myriads of drawers in the back of the Lubemobile van.
Now up until this point, I assumed that Lubemobile was a franchise operation, and therefore this was a man proud of his business and its relationship with clients, something often sadly lacking in this day and age. But no, I discovered Jed was an employee of the Lubemobile company which has over 200 mobile vans on the road in Australia I understand, and so this attitude, attention to details and the strive to do the best job possible to me, was highly reflective of the training Lubemobile obviously give and of Jed’s own pride in his work.
The long and short of it is that no matter you have a basic car, a van for carrying video gear to and from gigs, or a full on outside broadcast van I have no hesitation in recommending the services of Lubemobile to anyone in this industry, and if on the Gold Coast, particularly Jed.
Simply spectacular service.
By the way, this is NOT a paid, sponsored or otherwise story, simply my own personal take on the company’s service from my experience.
Australia’s favourite mobile mechanic, Lube Mobile, wish to remind you that our great new online quoting system, now provides prices and costs for car repairs. The success of our service pricing has now extended to providing repairs on most common components on common cars. You may need just a car battery replacement, brake pad change, water pump, radiator replacement or even a clutch kit – thousands of these are now included in our online pricing.
We doubt you could find any other repairer in Australia to provide pricing for these car repairs online. You will find total price of what is included in the repair, as well as an online discount as incentive for you to book it in yourself and be in control. Once you have your repair, price and discount, you then are shown options of what time you would like to do this repair. Book it in yourself for the most suitable time. Dont forget we come to you, which makes it the most convenient way to have your vehicle’s problem repaired, without running around the place. me. No messing around dropping cars off to a workshop and working around their time.
We only use quality parts and have our 12 month/20000km national warranty to back you up all over Australia.
We know, as do thousands of other customers, how easy you will find this as a way to quote, book and complete repairs on your car. Simply follow the links above.
Hope you enjoy !
Have you ever had one of those days where everything that can go wrong will go wrong? I have a friend that has one of those days, well, pretty much every day. He never fails to amaze as he regales us with his daily stories of ineptitude, from car repair problems to social faux pas. He seems happy enough to tell the stories, however, so I thought why not celebrate the misadventures of his everyday life by sharing a few of these stories with all of you. I’ve noticed in the last couple of weeks that many of his tales seem to be car-related, so that will be the theme for this edition. I won’t use his name – let’s just refer to him as “My Mate”.
Here they are: My Mate’s Woeful Car Stories.
With the busy lives that so many of us lead, it can be downright impossible to get things done half of the time. In between managing home life, work life and social life, dealing with the minutiae of everyday life can be a real drag. However, you may not have considered just how many of these necessary services can come straight to your door, allowing you to get on with your life without having to set time aside. In this article, we’ll look at some of these options, from a car service to a personal trainer.
We’ll start out with the most obvious – food delivery. Everyone knows how to order a pizza or some Chinese food, but you may be surprised just how much food can be delivered to your door. Jump onto the websites of the major supermarkets, for example, and you’ll see that they offer services where your groceries are delivered to your home. There are home alcohol delivery services, too, which can be revealed with a quick Google search. It’s more expensive and it’s certainly not a 24-hour service (Australian laws prevent this), but it’s still pretty darn handy.
While mobile mechanics are available for car service in all major cities of Australia, they are also on hand to fix any of the more unexpected problems that may occur. Here we look at seven common car parts that may experience unexpected problems and show you how a mobile mechanic can save the day.
The alternator converts mechanical energy into electrical energy and helps you charge your battery. If your car won’t start, it could be because the alternator needs replacing. Mobile mechanics can replace your alternator on site. They’ll also test the battery to see if it’s going to hold the charge so you won’t have a problem starting your vehicle next time.
For all serious automotive problems it is absolutely vital that you employ a trained mechanic. Otherwise you risk making things worse and potentially causing danger to yourself and other road users. However, there are plenty of minor problems that you can deal with without professional help. Here are just a few of the repairs that you can learn to do yourself. They are all simple to perform without expert assistance. Should you run into any difficulties however, you must consult a professional.
For many people, going to a mechanic is a hit-and-miss affair. If you don’t know much about the inner workings of your engine, you have probably resigned your self to never knowing if you’re getting a good deal on your car service and repairs, constantly wondering if something really needed to be changed, and dreading the next time your car goes to the mechanic. Today we are looking at how even those with no knowledge of car repairs or motor mechanics can ensure they are getting the best car repair.
Click Here To Read More