Frequently Asked Questions
Q: Do you charge for travel time to go and get the parts ?
A: No . We only charge for time actually working on the vehicle.
Q: Will I know how much the car service or car repair will end up or will I get a big surprise ?
A: Before Lube Mobile commences any work, the mechanic will show you a written estimate of work required and associated costs - you are always in control of the cost and will not get a nasty surprise.
Q: Do I have to pay on the day of the job and how can I pay ?
A: Yes. Payment needs to be made at the completion of the job. We accept EFTPOS, all major Credit Cards incl American Express and Diners, Cash, Cheque, Fleetcard, MotorPass and MotorCharge.
Q: What is the warranty on your work?
A: All our services and repairs are fully guaranteed work - not just a patch up to get you going - Please click through to WARRANTY and get all the facts.
Q: Do you do repairs as well as services?
A: Of course, we have fully equipped mobile workshops and only employ fully qualified and highly trained technicians. Click on “Car Repairs” from the home page to find out more. Over 95% of all our work is performed on-site at your convenience.
Q: Are your technicians qualified?
A: Yes we only employ fully qualified technicians that have been in the trade for 4 years or more. Lube Mobile also continues their training with internal and external training courses. We do train some apprentices to help the trade but its the mechanics in control of working on your car.
Q: Are you workers contractors or employees
A: All of Lube Mobile staff are Employees and not contractors. They operate company vans to meet and provide the high customer standards of Lube Mobile
Q: Do you need to be a member?
A: No. Lube Mobile isn’t a club. We are a professional service and repair company. No ongoing membership fees - you only pay as you need us.
Q: How soon can a technician come to me?
A: We can usually organise same or next business day bookings. You can email or call 13 30 32 to arrange an arrival time. The earlier you call or email the better.
Q: What are your operating hours ?
A: Our first appointment has an arrival time of 8.00am through to our last arrival time between 2.00 and 4.00 pm (dependant on workload). Our helpful Australian Contact Centre are available after 7.00am through to 7.00pm (AEST) on 13 30 32.
Q: Do you work Saturdays?
A: Yes. Lube Mobile technicians come to you 6 days a week - Monday to Saturday.
Q: How does your pricing work ?
A: This depends upon what you need. We always strive to give you a fixed price up front and let you be in control of costs.
For Servicing, we have either general Fixed Price Car Services or Fixed Price Log Book Servicing - simply call for a quote for your car and to discuss its scheduled needs.
If you need General Repairs you can call 13 30 32 or click here for a quote .
If you are unsure what is wrong, and need a mechanic to check, we have a Repair Call Out of $49.80 then charge a very reasonable hourly rate in 15 Minute increments, with the first 15 minutes being the minimum.